The journey does not end at the purchase.
The story of a piece of jewellery may begin the day it is acquired — but its true value continues through time.
That is why SIRMASS offers warranty, maintenance and care services: to preserve the beauty of every piece and keep it at its finest for many years.
A Warranty for Peace of Mind
“Trust continues after the purchase.”
All SIRMASS jewellery includes warranty and maintenance service for two years from the date of purchase, within the limits of normal use and following inspection by our specialist laboratory team.
The warranty exists to preserve each piece's quality and ensure it remains in the condition worthy of the SIRMASS name.
What Does the Warranty Cover?
During the warranty period, the SIRMASS team provides covered maintenance services according to the condition of the piece and following technical inspection.
Covered services — as assessed by the laboratory — include repairs arising from normal use, always preserving the piece's quality and original standards.
Services That May Carry a Fee
“Every piece has its own condition.”
Some services depend on the condition of the piece and may therefore carry an additional fee following technical inspection.
Before any work begins, the SIRMASS team explains the piece's condition, the estimated cost and timeframe — and the decision always remains with the client.
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Re-setting a lost diamond.
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Re-setting gemstones.
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Maintenance of pearl jewellery.
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Repairs resulting from misuse.
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Repairs after the warranty period.
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Pieces altered or repaired elsewhere.
How Does Maintenance Work?
“Every step is taken with care.”
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Receiving the piece.
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Technical inspection in the laboratory.
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Preparing the technical report.
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Confirming timeframe and cost — if any.
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Obtaining the client's approval.
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Beginning the maintenance work.
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Returning the piece upon completion.
Transparency First
No paid maintenance begins before the client's clear approval.
The SIRMASS team explains the piece's condition, the reason for repair, the required work, the expected timeframe and the estimated cost — so every decision is made with clarity and confidence.
When Is Service Not Covered?
The warranty may not cover certain cases — and the SIRMASS team will always offer suitable solutions after inspecting the piece.
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Damage resulting from misuse.
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Exposure to chemicals.
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Repair or alteration elsewhere.
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Stones lost through abnormal use.
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Natural wear beyond the warranty's limits.
The SIRMASS Promise
“Care is part of craftsmanship.”
We do not see warranty and maintenance as an obligation — but as an extension of a relationship that begins the moment a piece is chosen.
The SIRMASS team works to offer the finest possible solutions, preserving the beauty of every piece and keeping it part of your most beautiful moments.
Years may pass — but a piece that holds a beautiful memory deserves to remain beautiful.
At SIRMASS, we care for every piece the way we cared for its making from the very beginning.
SIRMASS.
Where craftsmanship continues — even after the purchase.
SIRMASS · Since 1948
Crafted with Care. Protected with Trust.